Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to tell us about your experience with a Canadian casino site? This page covers how to reach the Online Casinos team and what you can expect once you do.
How to Get in Touch
Email is the best way to reach us. Send your message to [email protected] and a member of our team will read it and respond directly — we do not rely on automated replies to stand in for a real answer.
If you can, tell us up front what your message is about. A quick note on whether you're asking about a specific brand, a bonus term, a technical issue with the site, or something else entirely means we can route it to the right person and get back to you faster.
What We Can Help With
- Questions about our reviews — If anything in our coverage of a Canadian online casino, its free spins offer, or its wagering requirements is unclear, ask and we'll clarify.
- Corrections — Bonus terms, free spin counts and welcome offers change often. If you notice a detail on the site that looks out of date, we want to know so we can check it.
- Feedback on how we rank and rate — We're always refining how we assess Canadian gambling sites. If you think we've missed something worth weighing, tell us.
- Suggestions for future content — If there's a topic, payment method or casino feature you'd like us to cover in more depth, let us know.
- Partnership or editorial enquiries — If you represent a casino brand or a media partner and want to discuss working with us, introduce yourself and outline what you have in mind.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, mention this in your message and we will point you towards appropriate support resources.
What Happens After You Send a Message
Every message is read by a real person on our team, not filtered through a bot. We aim to reply within two working days, though enquiries during busier periods may take slightly longer. If your question needs input from more than one person on the team, we'll let you know it's being looked into rather than leaving you waiting without a word.
Before You Write In
A lot of common questions are already answered elsewhere on the site. If you're trying to decide between operators, our rankings and mini-reviews cover what each brand offers, how their free spins and welcome bonuses work, and what the wagering conditions look like. If you're based in the UK rather than Canada, our page on trusted non GamStop casinos may be more relevant to what you're looking for.
For anything specific to your own account, deposit, withdrawal or a bonus you've claimed at a particular casino, you'll get a faster answer by contacting that operator's own support team directly — we review these sites independently, but we don't have access to individual player accounts or transaction records.
Our Approach to Accuracy
We aim to keep our coverage of Canadian online casinos current and honest, including details like bonus terms, free spin allowances and rating changes. Reader messages genuinely factor into that — if something we've published turns out to be wrong, outdated, or misleading in any way, we'd rather hear about it and fix it than leave it standing.
Thank you for taking the time to read this and for considering getting in touch. We look forward to hearing from you.